Q: How can I try out your services?
A:
In order to see what services we have and how they work, you should sign up to our Service Portal and with as little as an e-mail address you can see how our services work – we have created Test page for that.
Q: How can I become a user?
A:
Everyone can become Eurora’s customer by signing up to our Service Portal. You need to have an e-mail address. Becoming a user (sign up) to try out our services doesn’t mean that you must become our customer.
Q: What do we need in order to become Eurora’s customer?
A:
Our services are meant for business customers, so while onboarding we will ask you about your business, in order to provide suitable service(s) for you.
Q: I see that my e-mail is already used. What should I do?
A:
There are 2 options: 1) recover the password and you will get the option to set a new password or 2) if you are not our service-consuming customer yet then you can create a new user.
Q: Are we supposed to have high-level IT knowledge and skills?
A:
Depending on your readiness you can also use our service(s) with manual interaction from your side (our service response is automatic because they are built AI-based) but we do suggest using our API services.
Q: We see that you have different packages, which one should I select?
A:
Every package is consisting of a combination of services. So only the customer itself can choose the right one while you are the one who knows your specific needs.
But if you have a small business and you will not use our API services then the most suitable package for you is Lite package.
And in case you have specific needs then we can also create a custom package for you but then you should contact us separately by sending an e-mail to sales@eurora.com
Q: How to contact you if I have technical questions or I need help with setting up your API services?
A:
With technical questions we suggest you to contact our support by sending an e-mail to support@eurora.com
Q: Do you provide the option to test your API services before starting to use them in production?
A:
Yes, we have an integration environment for testing purposes. Please contact our Support for additional information by sending an e-mail to support@eurora.com
Q: What if I do not know which package to choose and I decide to take the cheapest? In 2 months I may need another package. Or in case of opposite situation? When the package will be changed? From new/next month?
A:
In case you want to change your existing package, you can do it in Service Portal by yourself. New package will turn into effect from next month.
Q: Can I skip choosing the package? Do it later?
A:
You can start using only services and if you later see a need for getting one of the packages then you can select a package in our Service Portal.
Q: If I am already a customer, how can I terminate the contract? Is there any charge for this?
A:
You must just inform us about your wishes by contacting your tax consultant or contacting our sales by sending an e-mail to sales@eurora.com We are not charging for termination of the contract.
Q: Directors – In my company there are 2 directors with joint representation. Can I add both?
A:
Yes, although we only need one director with signatory right to sign the contract with us. In order to add the second director, please mark their role in the company as director during onboarding, and also send e-mail to our support support@eurora.com about second director within your company.
Q: If I am already an Eurora customer (an agreement has been signed), how can I get access to Service Portal? Do I need to sign up as well or do I already have an account in Service Portal?
A:
You already have an account and you can simply ask your tax consultant to help you get started, by sending e-mail to ioss@eurora.com
Q: If I want to apply for your IOSS service, should I first sign up in Service Portal and then apply for IOSS service?
A:
That`s correct, you must sign up first and then you can apply for IOSS service. In this way we keep all your data in safe.
Q: Why do you send the IOSS number to my e-mail not into Service Portal where I just signed up/registered? Is it safe?
A:
We will send IOSS number to your e-mail.
Q: What is the Test page and for what I can use it?
A:
Test page is meant for demonstration of how our API services are working.
Q: Do I need to register my company separately in testing environment? If everything is ok in test version, whether the data can be transferred to original portal or I need to fill the same form and upload documents again?
A:
In order to ensure the validity of data that ends up in production, please upload the documents again on the original portal.