- Company name
- Environment (Integration or Production)
- If you have an issue, please send us the following details to us:
- What were you trying to achieve
- Step-by-step actions taken prior to the error happening
- How does the problem appear – error messages and/or screenshots. Also, please, provide logs, request and response body (format: JSON, txt and etc, not as picture ).
- Please reach us at firstname.lastname@example.org.
Q: How can I get an Eurora account?
In order to obtain an account and access to our service, you need to make a request to email@example.com to explain your needs and talk to our sales representative.
Q: How can I get an API Token?
Q: What is an HTTP Header?
HTTP headers let the client and the server pass additional information with an HTTP request or response. For the request to some Eurora's APIs with authorization, you have to set X-Auth-Token as the key name with the value of your proper token to integrate with the APIs.
Q: Is there a sandbox environment for testing our API?
Yes, our Integration environment can be use to perform the necessary tests. Please check the link https://api.integration.eurora.com/.
Q: What is ICS2?
It is an information system called ICS2 (Import Control System 2). ICS2 will collect data about all goods entering the EU prior to their arrival. Economic Operators will have to declare safety and security data to ICS2, through a so-called Entry Summary Declaration. The obligation to start filing such declarations will not be the same for all Economic Operators. It will depend on the type of services that they provide in the international movement of goods and is linked to the three release dates of ICS2 (15 March 2021, 1 March 2023, and 1 March 2024).
All Economic Operators involved in handling, shipping and transporting of cargo, express or postal consignments will be affected by ICS2, and need to start getting ready for it. How? By adapting their business processes, taking steps to ensure high quality and precise data is provided, developing or updating their IT systems for exchange of information, and providing training and support to their staff.
Q: I have multiple ecommerce accounts, can I add all of them to my Eurora account?
Yes, It is possible. For more information, please contact: firstname.lastname@example.org
Q: What format are the requests and responses in?
The requests and responses are in JSON format.
Q: Can you help us with the coding?
Please send your specific question or request to email@example.com.
Q: Do you provide some SDKs for integration?
Yes, we are working on it, and we will soon make it available to our users.
Q: What is IOSS service and how to find it?
Please visit https://eurora.com/services/ioss and IOSS integration guide.
Q: Where can I see examples of data?
We offer a series of API collections in our Knowledge Base. Please visit this page.
Q: How can I restore my API token?
Please contact support team at firstname.lastname@example.org.
Q: How can I add or delete service for my account?
Q: Do you have mobile version / services?
Currently not, however we are considering developing a mobile version for our services in the future.
Q: Are there any limitation on API usage?
We do not have any limitation on API usage at this moment.
Q: Should I pass empty strings for optional values?
The NULL value is acceptable for optional values. However, in order to get the best performance, we recommend you to provide the optional value.
Q: Is there a way to integrate with you without using the API?
Unfortunately it's not possible at this moment. The core of our service is API so the only way to utilize our service is to integrate using API.
HS Code Related
Q: What is HS code?
HS Code stands for Harmonized Commodity Description and Coding System. The Harmonized Commodity Description and Coding System generally referred to as “Harmonized System” or simply “HS” is a multipurpose international product nomenclature developed by the World Customs Organization (WCO).
Q: How to calculate HS code?
Please refer to the article HS Code Allocation for details.
Duty & Tax Related
Q: How to calculate VAT for my goods?
Please refer to the article Duty & Tax Calculation for details.
Q: I'm brand new to sales tax. What should I know and do?
Q: What is Restriction Screening and how to find it?
Q: How can I try out your services?
Q: How can I become a user?
Q: What do we need in order to become Eurora's customer?
Q: I see that my e-mail is already used. What should I do?
Q: Are we supposed to have high-level IT knowledge and skills?
Q: We see that you have different packages, which one should I select?
Q: How to contact you if I have technical questions or I need help with setting up your API services?
Q: Do you provide the option to test your API services before starting to use them in production?
Q: What if I do not know which package to choose and I decide to take the cheapest? In 2 months I may need another package. Or in case of opposite situation? When the package will be changed? From new/next month?
Q: Can I skip choosing the package? Do it later?
Q: If I am already a customer, how can I terminate the contract? Is there any charge for this?
Q: Directors – In my company there are 2 directors with joint representation. Can I add both?
Q: If I am already an Eurora's customer (an agreement has been signed), how can I get access to Partner Portal? Do I need to sign up as well or do I already have an account in Partner Portal?
Q: If I want to apply for your IOSS service, should I first sign up in Partner Portal and then apply for IOSS service?
Q: Why do you send the IOSS number to my e-mail not into Portal where I just signed up/registered? Is it safe?
Q: What is the Test page and for what I can use it?