General Questions

When you're going to send us any emails, please, always add the following information:

Company name
Environment (Integration or Production)
If you have an issue, please send us the following details to us:
- What were you trying to achieve
- Step-by-step actions taken prior to the error happening
- How does the problem appear – error messages and/or screenshots. Also, please, provide logs, request and response body (format: JSON, txt and etc, not as picture ).
Please reach us at support@eurora.com.

Q: How can I get an Eurora account?

In order to obtain an account and access to our service, you need to make a request to sales@eurora.com to explain your needs and talk to our sales representative.

After getting an Eurora account, Eurora Support will send you an email in which API token is provided.

HTTP headers let the client and the server pass additional information with an HTTP request or response. For the request to some Eurora's APIs with authorization, you have to set X-Auth-Token as the key name with the value of your proper token to integrate with the APIs.

Yes, our Integration environment can be use to perform the necessary tests. Please check the link https://api.integration.eurora.com/.

It is an information system called ICS2 (Import Control System 2). ICS2 will collect data about all goods entering the EU prior to their arrival. Economic Operators will have to declare safety and security data to ICS2, through a so-called Entry Summary Declaration. The obligation to start filing such declarations will not be the same for all Economic Operators. It will depend on the type of services that they provide in the international movement of goods and is linked to the three release dates of ICS2 (15 March 2021, 1 March 2023, and 1 March 2024).

All Economic Operators involved in handling, shipping and transporting of cargo, express or postal consignments will be affected by ICS2, and need to start getting ready for it. How? By adapting their business processes, taking steps to ensure high quality and precise data is provided, developing or updating their IT systems for exchange of information, and providing training and support to their staff.

Yes, It is possible. For more information, please contact: sales@eurora.com

The requests and responses are in JSON format.

Please send your specific question or request to support@eurora.com.

Yes, we are working on it, and we will soon make it available to our users.

Please visit https://eurora.com/services/ioss and IOSS integration guide.

We offer a series of API collections in our Knowledge Base. Please visit this page.

Please contact support team at support@eurora.com.

Please contact your sales manager or sales@eurora.com.

Currently not, however we are considering developing a mobile version for our services in the future.

We do not have any limitation on API usage at this moment.

The NULL value is acceptable for optional values. However, in order to get the best performance, we recommend you to provide the optional value.

Unfortunately it's not possible at this moment. The core of our service is API so the only way to utilize our service is to integrate using API.

HS Code stands for Harmonized Commodity Description and Coding System. The Harmonized Commodity Description and Coding System generally referred to as “Harmonized System” or simply “HS” is a multipurpose international product nomenclature developed by the World Customs Organization (WCO).

Please refer to the article HS Code Allocation for details.

Please refer to the article Duty & Tax Calculation for details.

Non-EU businesses selling to EU customers may face many VAT obligations depending on the nature of their transactions. Advice should be sought to ensure compliance and efficiency. VAT is the EU's version of sales tax. If you are selling goods from the USA to customers in Europe or other countries where VAT is used, you might have certain obligations to register for and charge European sales tax.

VAT is similar to sales tax, but there are a couple of key differences:

VAT is charged upon importation of goods in the EU and on every subsequent sale in the supply chain, including the final sale to the retail customer.

However, once you are VAT registered you can recover the VAT you pay upon import when you do file your tax filings. On the customer facing side, you are obliged to add VAT onto the retail price of your goods and this tax charged must be remitted to the relevant tax authority.

Please refer to the article Restriction Screening for details.

In order to see what services we have and how they work, you should sign up to our Partner Portal and with as little as an e-mail address you can see how our services work – we have created Test page for that.

Everyone can become Eurora’s customer by signing up to our Partner Portal. You need to have an e-mail address. Becoming a user (sign up) to try out our services doesn’t mean that you must become our customer.

Our services are meant for business customers, so while onboarding we will ask you about your business, in order to provide suitable service(s) for you.

There are 2 options: 1) recover the password and you will get the option to set a new password or 2) if you are not our service-consuming customer yet then you can create a new user

Depending on your readiness you can also use our service(s) with manual interaction from your side (our service response is automatic because they are built AI-based) but we do suggest using our API services.

Every package is consisting of a combination of services. So only the customer itself can choose the right one while you are the one who knows your specific needs.

But if you have a small business and you will not use our API services then the most suitable package for you is Lite package.

And in case you have specific needs then we can also create a custom package for you but then you should contact us separately by sending an e-mail to sales@eurora.com

With technical questions we suggest you to contact our support by sending an e-mail to support@eurora.com

Yes, we have an integration environment for testing purposes. Please contact our Support for additional information by sending an e-mail to support@eurora.com

In case you want to change your existing package, please contact our support by sending an e-mail to support@eurora.com. New package will turn into effect from next month.

You can start using only services and if you later see a need for getting one of the packages then please contact our sales team by sending an e-mail to sales@eurora.com

You must just inform us about your wishes by contacting your tax consultant or contacting our sales by sending an e-mail to sales@eurora.com We are not charging for termination of the contract.

Yes, although we only need one director with signatory right to sign the contract with us. In order to add the second director, please mark their role in the company as director during onboarding, and also send e-mail to our support support@eurora.com about second director within your company.

You already have an account and you can simply ask your tax consultant to help you get started, by sending e-mail to ioss@eurora.com

That`s correct, you must sign up first and then you can apply for IOSS service. In this way we keep all your data in safe.

We will send IOSS number to your e-mail.

Test page is meant for demonstration of how our API services are working.

In order to ensure the validity of data that ends up in production, please upload the documents again on the original portal.

IMPORTANT:

Q: How can I get an Eurora account?

Q: How can I get an API Token?

Q: What is an HTTP Header?

Q: Is there a sandbox environment for testing our API?

Q: What is ICS2?

Q: I have multiple ecommerce accounts, can I add all of them to my Eurora account?

Q: What format are the requests and responses in?

Q: Can you help us with the coding?

Q: Do you provide some SDKs for integration?

Q: What is IOSS service and how to find it?

Q: Where can I see examples of data?

Q: How can I restore my API token?

Q: How can I add or delete service for my account?

Q: Do you have mobile version / services?

Q: Are there any limitation on API usage?

Q: Should I pass empty strings for optional values?

Q: Is there a way to integrate with you without using the API?

HS Code Related

Q: What is HS code?

Q: How to calculate HS code?

Duty & Tax Related

Q: How to calculate VAT for my goods?

Q: I'm brand new to sales tax. What should I know and do?

Restrictions Screening

Q: What is Restriction Screening and how to find it?

Portal Related

Q: How can I try out your services?

Q: How can I become a user?

Q: What do we need in order to become Eurora's customer?

Q: I see that my e-mail is already used. What should I do?

Q: Are we supposed to have high-level IT knowledge and skills?

Q: We see that you have different packages, which one should I select?

Q: How to contact you if I have technical questions or I need help with setting up your API services?

Q: Do you provide the option to test your API services before starting to use them in production?

Q: What if I do not know which package to choose and I decide to take the cheapest? In 2 months I may need another package. Or in case of opposite situation? When the package will be changed? From new/next month?

Q: Can I skip choosing the package? Do it later?

Q: If I am already a customer, how can I terminate the contract? Is there any charge for this?

Q: Directors – In my company there are 2 directors with joint representation. Can I add both?

Q: If I am already an Eurora's customer (an agreement has been signed), how can I get access to Partner Portal? Do I need to sign up as well or do I already have an account in Partner Portal?

Q: If I want to apply for your IOSS service, should I first sign up in Partner Portal and then apply for IOSS service?

Q: Why do you send the IOSS number to my e-mail not into Portal where I just signed up/registered? Is it safe?

Q: What is the Test page and for what I can use it?

Q: Do I need to register my company separately in testing environment? If everything is ok in test version, whether the data can be transferred to original portal or I need to fill the same form and upload documents again?