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General Questions

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General Questions

Q: How can I get an Eurora account?

A:

In order to obtain an account and access to our service, you have two options: you need to make a request to hello@eurora.com to explain your needs to our sales representative or sign-up to our Service Portal https://portal.eurora.com/auth/sign-in.

Q: How can I get an API Token?

A:
After getting an Eurora account, our Support will send you an email in which API token is provided. 

 

Q: What is an HTTP Header?

A:

HTTP headers let the client and the server pass additional information with an HTTP request or response. For the request to some Eurora's APIs with authorization, you have to set X-Auth-Token as the key name with the value of your proper token to integrate with the APIs.

 

Q: Is there a sandbox environment for testing our API?

A:

Yes, our Integration environment can be use to perform the necessary tests. Please check the link https://api.integration.eurora.com/.

 

Q: What is ICS2?

A:

ICS2 (Import Control System 2) is an information system called ICS2 (Import Control System 2). ICS2 will collect data about all goods entering the EU prior to their arrival. Economic Operators will have to declare safety and security data to ICS2, through a so-called Entry Summary Declaration. The obligation to start filing such declarations will not be the same for all Economic Operators. It will depend on the type of services that they provide in the international movement of goods and is linked to the three release dates of ICS2 (15 March 2021, 1 March 2023, and 1 March 2024).

All Economic Operators involved in handling, shipping and transporting of cargo, express or postal consignments will be affected by ICS2, and need to start getting ready for it. How? By adapting their business processes, taking steps to ensure high quality and precise data is provided, developing or updating their IT systems for exchange of information, and providing training and support to their staff.

 

Q: I have multiple ecommerce accounts, can I add all of them to my Eurora account?

A:

Yes, It is possible. For more information, please contact: hello@eurora.com

 

Q: What format are the requests and responses in?

A:

The requests and responses are in JSON format.

 

Q: Can you help us with the coding?

A:

Please send your specific question or request to support@eurora.com.

 

Q: Do you provide some SDKs for integration?

A:

Yes, we are working on it, and we will soon make it available to our users.

 

Q: What is IOSS service and how to find it?

A:

Please visit https://eurora.com/services/ioss or contact ioss@eurora.com.

 

Q: Where can I see examples of data?

A:

We offer a series of API collections in our Knowledge Base. Please visit this page.

 

Q: How can I restore my API token?

A:

Please contact support team at support@eurora.com.

 

Q: How can I add or delete the service for my account?

A:
Please contact support@eurora.com.

 

Q: Do you have mobile version / services?

A:

Currently not, however we are considering developing a mobile version for our services in the future.

 

Q: Are there any limitation on API usage?

A:

We do not have any limitation on API usage at this moment.

 

Q: Should I pass empty strings for optional values?

A:

The NULL value is acceptable for optional values. However, in order to get the best performance, we recommend you to provide the optional value.

 

Q: Is there a way to integrate with you without using the API?

A:

You can’t integrate with us without API, however you can use our services in Service Portal.

 

HS Code Related

 

Q: What is HS code?

A:

HS Code stands for Harmonized Commodity Description and Coding System. The Harmonized Commodity Description and Coding System generally referred to as “Harmonized System” or simply “HS” is a multipurpose international product nomenclature developed by the World Customs Organization (WCO).

 

Q: How to calculate HS code?

A:

Please refer to the article HS Code Allocation for details.

 

Duty & Tax Related

 

Q: How to calculate VAT for my goods?

A:

Please refer to the article Duty & Tax Calculation for details.

 

Q: I'm brand new to sales tax. What should I know and do?

A:
Non-EU businesses selling to EU customers may face many VAT obligations depending on the nature of their transactions. If you are selling goods from the USA to customers in Europe or other countries where VAT is used, you might have certain obligations to register for and charge VAT.
VAT is similar to sales tax, but there are a couple of key differences:
VAT is charged upon importation of goods in the EU and on every subsequent sale in the supply chain, including the final sale to the retail customer.
However, once you are VAT registered you can recover the VAT you pay upon import when you do file your tax filings. On the customer facing side, you are obliged to add VAT onto the retail price of your goods and this tax charged must be remitted to the relevant tax authority.

 

Restrictions Screening

 

Q: What is Restriction Screening and how to find it?

A:
Please refer to the article Restriction Screening for details.  

 

Portal Related

 

Q: How can I try out your services?

A:
In order to see what services we have and how they work, you should sign up to our Service Portal https://portal.eurora.com/auth/sign-in and with as little as an e-mail address you can see how our services work – we have created Test page for that.

 

Q: How can I become a user?

A:
Everyone can become Eurora’s customer by signing up to our Service Portal https://portal.eurora.com/auth/sign-in. You need to have an e-mail address. Becoming a user (sign up) to try out our services doesn’t mean that you must become our customer.
 

Q: What do we need in order to become Eurora's customer?

A:
Choose suitable package in Service Portal or contact hello@eurora.com

 

Q: I see that my e-mail is already used. What should I do?

A:
There are 2 options: 1) recover the password and you will get the option to set a new password or 2) if you are not our service-consuming customer yet then you can create a new user
 

Q: Are we supposed to have high-level IT knowledge and skills?

A:
No, our services are also available in our Service Portal.

 

Q: We see that you have different packages, which one should I select?

A:
Every package consists of a combination of services. When you need IOSS service you can choose between three different packages depending on your sales volumes and technical readiness. Service bundles are for the customers who need HS code, tax calculation or restrictions.
And in case you have specific needs then we can also create a custom package for you but then you should contact us separately by sending an e-mail to hello@eurora.com

 

Q: How to contact you if I have technical questions or I need help with setting up your API services?

A:
With technical questions we suggest you contact our support by sending an e-mail to support@eurora.com

 

Q: Do you provide the option to test your API services before starting to use them in production?

A:
Yes, we have an integration environment for testing purposes. Please contact our Support for additional information by sending an e-mail to support@eurora.com

 

Q: What if I do not know which package to choose and I decide to take the cheapest? In 2 months I may need another package. Or in case of opposite situation? When the package will be changed? From new/next month?

A:
In case you want to change your existing package, please contact our support by sending an e-mail to support@eurora.com. New package will turn into effect from next month.

 

Q: If I am already a customer, how can I terminate the contract? Is there any charge for this?

A:
You must just inform us about your wishes by contacting your tax consultant or contacting our sales by sending an e-mail to hello@eurora.com We are not charging for termination of the contract.

 

Q: Directors – In my company there are 2 directors with joint representation. Can I add both?

A:
Yes, although we only need one director with signatory right to sign the contract with us. In order to add the second director, please mark their role in the company as director during onboarding, and also send e-mail to our support support@eurora.com about second director within your company.

 

Q: If I am already an Eurora's customer (an agreement has been signed), how can I get access to Service Portal? Do I need to sign up as well or do I already have an account in Service Portal?

A:
You already have an account and you can simply ask your tax consultant to help you get started, by sending e-mail to ioss@eurora.com

 

Q: If I want to apply for your IOSS service, should I first sign up in Service Portal and then apply for IOSS service?

A:
That`s correct, you must sign up first and then you can apply for IOSS service. In this way we keep all your data safe.

 

Q: Why do you send the IOSS number to my e-mail not into Portal where I just signed up/registered? Is it safe?

A:
Sharing IOSS number by email is safe, however IOSS number will be available also in Portal.

 

Q: What is the Test page and for what I can use it?

A:
Test page is meant for demonstration of how our API services are working.